Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Aug 15, 2014

A Job.

Recommend
CEO approval
Business Outlook

Pros

nice commission potential friendly customers lots of training.

Cons

unorganized, my branch manager had just been promoted and had no idea how to fulfill that role high turnover, 3 employees turned in their two weeks notice as i arrived

4.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

- great training program - good for an entry level job - financial incentives were good - fun atmosphere - easy to move up

Cons

- pay isn't great, but then again it's an entry level position (teller) - in store hours range from 10 am - 7 pm and on weekends - sometimes you will get a great manager, sometimes you will not

2.0
Aug 14, 2014
Recommend
CEO approval
Business Outlook

Pros

This company offers decent paid time off, although they have recently decreased the amount of time given per year. If you're not salaried, you'll rarely be asked to work overtime. Some branches are open 7 days a week allowing flexible and varied work schedule. Matched 401k contribution (decreasing in 2015.)

Cons

Company is changing to a profit and loss system for branches. Benefits plans get worse each year. Outside hires make significantly more than in house promoted colleagues leading to corrupted morale. Company has stopped providing water to branches (for both customers and employees). Sales incentive plans are overhauled each year leading to confusion about commissions. Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics. Employee reviews are based entirely on sales performance. Management tends to use threats to enforce sales regimen.

Viewing 4408 - 4410 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.