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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Jul 29, 2014

      No longer about the people......

      Senior vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      They used to try to make it like it was a family. No matter how big it got, they still made overtures to ensure that the employees felt appreciated and wanted to come to work. That's gone now.

      Cons

      There is such hubris in the executive ranks, and many of them aren't even qualified to do their job. They are so out of touch with what it really takes to get something done. And they try to do too much in a very risky way.

      3.0
      Jul 28, 2014

      Three years as a teller at CFG...

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Benefits are excellent. -In traditional braches, hours are good. -You will develop fulfilling bonds with many of your customers. -If you're looking for a long-term career in banking, there are plenty of opportunities for advancement.

      Cons

      -Emphasis on sales is a bit too strong on the teller side, though this is beginning to change. -Turnover is very high. -Perhaps due to the large footprint of the company, upper management seems detached from day-to-day branch operations. -With CFG currently in the process of breaking with the Royal Bank of Scotland, this may not be the best time to join CFG/Citizens.

      Viewing 4420 - 4422 of 4,791 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.