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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jun 2, 2014

      Rough Times

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Offer very competitive products, great community involvement,& solid benefits

      Cons

      Organizationally struggling. HR issues galore. Sales pressure =very high. high turnover. Lots of deterrence to self development. Outmoded tech.

      2.0
      May 29, 2014

      Poster child for poor sales and risk practices

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The branch colleagues and customers you interact with on a daily basis are exceptional. Many people in the branches try to do the right thing for the customers and the company.

      Cons

      As the goals continue to increase, branch colleagues are forced to sell multiple products of the same kind to customers who do not want or need them. This is evident in the customer satisfaction results and customer complaint logs. Multiple checking is the name of the game and customers do not like it. Family and friends open multiple accounts at the end of wach quarter so colleagues don't lose their jobs because they miss quota. Expectations are set to meet the inflated run rates of year's past which included many bad sales practices. Employee survey results are used as weapons against local management while executive management gets a pass on poor results and high turnover.

      Viewing 4450 - 4452 of 4,790 Reviews
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      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.