Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,072 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 466 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 294 reviews)); "Has good Work life balance" ((in 176 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 130 reviews)); "good training was present wihtin the company" ((in 96 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 197 reviews)); "Poor upper management and disorganized retail structure." ((in 127 reviews)); "You must get a good manager and department to succeed." ((in 126 reviews)); "Very small bonus low salary increases" ((in 76 reviews)); "No bonus below Vice President" ((in 60 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

2.0

May 8, 2014

Company needs to get into 2000's

Business banking officer ii assistant vice president

Recommend

CEO approval

Business Outlook

Pros

Bonus structure is okay, team members are great

Cons

Very immature environment, seems like staff are always calling HR on each other, very little uniformity between business lines, penalized for being on maternity leave

1.0

May 7, 2014

Not a place for minorities

Senior third party assurance analyst

Recommend

CEO approval

Business Outlook

Pros

Great place for white Women. Best thing that happened to me since I joined RBS Citizens is I left it.

Cons

Treats minorities like aligns. most executives' mentalities goes back to the fifties. regardless of the policies they post and hide behind, when it comes to hiring and promoting minorities, RBS Citizens is the worst company I have seen in my last 30 years of employment. It is known at RBS Citizens that HR is there to cover the company's behind rather than making it right.

4.0

May 5, 2014

I truly enjoyed working there. Good company with great people!

Business banking officer

Recommend

CEO approval

Business Outlook

Pros

Work life balance, Benefits, great collegues

Cons

Sales goals challenging and not specific or adjusted to market area and goals changed to make bonus harder to attain

Viewing 4456 - 4458 of 4,790 Reviews

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Jobs at Citizens

Appraisal Senior Review Analyst

Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Company needs to get into 2000's

Not a place for minorities

I truly enjoyed working there. Good company with great people!

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Jobs at Citizens