Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

5K reviews
2.0
Apr 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Four weeks vacation to start. Some really great people who put in a lot more effort than, strictly speaking, is required.

Cons

Executive leadership that doesn't seem to have any idea how to run a technology organization. Overly complex, convoluted policies and procedures that ensure nobody can get anything done, ever. Insane separation of duties that fragments responsibilities and makes accountability impossible. Management has no trust in the technologists as a group. In general, while they like to talk about how important colleagues are to the organization, the reality is that people here are treated as widgets to be used and disposed of or swapped out for any reason. No fit for purpose work areas anywhere in the organization. No proper investment in maintaining or improving technology infrastructure in years. No budget for new technology investigation and adoption.

3.0
Apr 16, 2014
Recommend
CEO approval
Business Outlook

Pros

The obvious banker hours are very nice. The benefits and vacation time were also very nice. The training was paid along with mileage (as long as YOU were the one driving). My colleagues were great and we all got along really well.

Cons

Sell sell sell. You have to really put up huge numbers and while it maybe unfair to compare them to a non bank, as far as bonuses/commission structure they are pretty bad. It's progressively gotten worse as I stay in contact with several good friends still there. The hourly is solid but I never made over 2k in a bonus for a quarter where my current job I can make 2k bonus in a month. They (at least in my area) have tons of rollover but rarely promote from within, which is very frustrating for anyone trying to work up the ladder of success.

Viewing 4468 - 4470 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.