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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Feb 6, 2012

      You are in control of your future to an extent.

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, lots of training available to grow career, everything you do is tracked ( sales ) which gives you a reference as to where you stand amongst your peers. Large company with many different employment opportunities prove yourself and you will be moved up the ladder.

      Cons

      There are a lot of distractions that clutter your day such as useless reports and conference calls. Big disconnect from upper management and branch staff, too much why aren't you and not enough tell us what we can do to help you. Direction changes with management,this will change the way you operate, leading to poor results.

      4.0
      Feb 5, 2012

      A positive work environment

      Aml investigator
      Recommend
      CEO approval
      Business Outlook

      Pros

      A comfortable work environment with knowledgeable senior staff and management. Flexible hours and a reasonable work load. Accommodating of personal needs.

      Cons

      Advancement is a slow process, leaning the job functions well occurs long before there is an opportunity to advance. Potential is limited by a small number of slots for career progression.

      2.0
      Jan 28, 2012

      From best to worst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They offer a full benefit package, medical, dental, vision. You can even get a discount on pet insurance. Time off is another good benefit, FT starts with 18 days yrly and PT 15. Can't beat that.

      Cons

      Hourly rates/Salary. If your hired from the outside now, you'll get paid quite well and it will be in line with what other banks are paying. However, if you have been with the bank, than your just SOL. Raises for non salaried employess are ridiculous 1.5% or @ 2% and that with a great evaluation. Seasoned managers are making 35k to 40k when new ones are hired at 60k???? Thats a huge difference and a slap in the face to all who have worked hard to get where they are. The banks reasoning, when you are promoted they can't go over a certain percentage of what you were making.

      Viewing 4657 - 4659 of 4,791 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.