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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Dec 20, 2011

      Too much focus on sales than customer service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bank has good products so its not hard selling them. Employees are trained and treated well by management

      Cons

      Goals are too high and based on past performance when economy was in its bubble

      3.0
      Dec 17, 2011

      Decent Place to work but layoffs are always looming

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Paid time off package Good 401k Some managers allow telecommuting Most employees are friendly and competent Decent work life balance but it varies group to group

      Cons

      Despite making great profits benefits keep declining. RBS incompetence nearly caused collapse but they treat Citizens employees as second class citizens. Continues to outsource rather than hire locally New employees are paid higher salaries than employees who want to advance Management is very cliquey, the same groups of people advance.

      1.0
      Dec 16, 2011

      Taken over by inept managers from RBS in United Kingdom and destroyed a great culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      employer pays well compared to other Rhode Island companies, most of the employees are friendly and hard-working, spend on new technology has been consistent

      Cons

      little chance for internal promotion due to UK influence, firedrill management that does not communicate honestly (asks for open comments, but people are punished for voicing any disagreement with management)

      Viewing 4666 - 4668 of 4,791 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.