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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,789 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jun 9, 2011

      Learning Experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity For Advancement Generous Vacation/Leave Great "Not Typical" Benefits---First Time Home Buyer Assistance, Childcare Subsidy

      Cons

      Exempt Employees Schedule Is Tiring (10 Hour Days, Working On Holidays Etc) Health Benefits Expensive

      1.0
      Jun 8, 2011

      Good Banking is Good Citizenship-NOT!

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits package competitive, fairly good paid time off program.

      Cons

      Micromanaged and mismanaged. All this bank cares about is product pushing, doesn't matter whether it's in the customer's best interest or not. Misplaced spending priorities, don't understand why this bank spent huge sums on new ad campaign, but their systems support and branch equipment is seriously outdated. Clueless senior managers who spend absolutely no time in the field, too busy sitting behind their desks coming up with policies, products, and procedures that make no sense. Bank needs new leadership starting with C.E.O on down-what a joke!

      Viewing 4699 - 4701 of 4,789 Reviews
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      Glassdoor has 5,069 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.