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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Sep 2, 2010

      Micromanaging craziness

      Assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a good foot in the door if you want to get into the financial industry.

      Cons

      Too much micromanaging and restructuring. The goals keep getting raised to the point of it not being worth it to work hard to make money.

      4.0
      Aug 29, 2010

      citizens bank review

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      they have a nice benefits package regarding medical/dental/vision do a nice job with training and continuing education nice hours and working environment for non-exempt employees has a help-line for employees which is very beneficial, and they do a really good job resolving whatever issue you may have... most of the time....

      Cons

      hard to make commission in a very sales driven work emvironment bad hours for exempt employees hard to move up

      3.0
      Aug 20, 2010

      Bottleneck in the promotion game

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Charter One has great benefits that they provide their full-time employees. PTO time is okay, it increases the longer you work for them. 401K is great. Will match every $1 for up to 6% of your check.

      Cons

      It is very hard to get promoted from Banker to Asst. Manager or Asst. Manager to Branch Manager. I have worked with so many talented people that had been with the company a long time who are well overdue for a promotion. The Branch Managers are a hit and miss. Some are really great or they are absolutely AWFUL! They are very sales-oriented there. CHECKING CHECKING CHECKING! It's all they care about. Sometimes sales are so pushy it does not feel as though they want you to have the customer's best interest but rather the bank's.

      Viewing 4738 - 4740 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.