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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,786 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jan 22, 2011

      So so

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Results oriented; fast-paced and competitive. Good in marketing to consumers. Good customer service in some of the branches. Clever brand message.

      Cons

      Insecure corporate culture and immature personality of leadership. Short-term driven. Change of organization quite often. A lot of workload and long hours.

      3.0
      Dec 18, 2010

      It was a good place to begin a career.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned alot and was given many opportunities. I found a position that fit better for me elsewhere but this was a good starting point for me.

      Cons

      Many times the communication between management and the regular staff was lacking. I think they could improve by opening up more lines of communication.

      2.0
      Apr 25, 2010

      Charter One is sales focused and ruthless!

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The vacation time they offered was pretty decent as well as the pay. It has gone down for people who are just starting of course with the way the economy is. They will work very hard however offer over time in many situations.

      Cons

      the sales culture there is ridiculous. Talk about micro managing to the t. I love banking and dealing with people but the sales of it all has going to be ridiculous.

      Viewing 4774 - 4776 of 4,786 Reviews
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      Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.