Citizens reviews

3.8

72% would recommend to a friend

(4,798 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

It is a very large bank so there is a lot of opportunity to move around. They have just started an internal education program that they are rolling out this fall that should help employees advance in thier careers.

Cons

The bank is so large you are a small fish in a large pond. It is difficult to accomplish things because of all the red tape especially on the systems side. The benefits are not very good. The 401K match is only 3% and the health care plan is expensive with poor coverage. Management is in the process of changing. Mostly with people from outside the company who are bringing a big bank culture with them and looking outside for new people instead of promoting within. This has hurt morale.

4.0
Aug 21, 2008
Recommend
CEO approval
Business Outlook

Pros

Citizens has great benifits. They are a global banked backed by the royal bank of scotland so they will be around for a while. Citizens bank always promotes a fun atmosphere.

Cons

depending on the divison you work in you have to chose you manager carefully or advancement oppertunities will not present themselves. Some times there is clearly favortism. If you are working at a branch it can often times be stressfull because if the high turn over rate at banks

Viewing 4795 - 4797 of 4,798 Reviews

Glassdoor has 5,079 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.