Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Sep 16, 2024

Toxic and Poor Leadershio

Recommend
CEO approval
Business Outlook

Pros

My team members is the only positive.

Cons

Extremely cut throat sales environment, employees constantly threatened about performance . I watched many get laid off or managed out the door. All around awful experience.

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Citizens Response
1y
Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.
3.0
Sep 15, 2024

Good COmpany

Recommend
CEO approval
Business Outlook

Pros

Very good work life balance relative to other banks

Cons

Does not have a great reputation in investment banking industry

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Citizens Response
1y
Thank you for taking the time to leave a review. It's great to hear that you're enjoying your time with us, especially your work-life balance! We take all feedback under consideration and appreciate you sharing your thoughts.
3.0
Sep 14, 2024

Sales

Recommend
CEO approval
Business Outlook

Pros

Leadership understands what is needed to support branches

Cons

None that I can think of. Maybe constant change in expectations

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Citizens Response
1y
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
Viewing 478 - 480 of 4,791 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.