Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 441 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 294 reviews)); "Pay was good but not competitive within industry" ((in 240 reviews)); "Work life balance is good" ((in 182 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 142 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 198 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

1.0

Nov 17, 2021

Swetshop - Do not appreciate employees

Finance director

Recommend

CEO approval

Business Outlook

Pros

None. really. Do not apply there

Cons

All. sweat shop. High stress low pay.

Citizens Response

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

4.0

Nov 12, 2021

Good company

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Good company, culture, base pay, and incentives.

Cons

Lack of training and systems.

Citizens Response

Thank you for sharing your experience working at Citizens. It's great to see that you appreciate the company and the culture, but we want you have access to the training you need to build your skills and career. So, we'd like to invite you to call our HR Service Center at 1-866-472-8234 to tell us how we can better support your learning needs.

5.0

Nov 4, 2021

An outstanding culture!

Business banking relationship manager

Recommend

CEO approval

Business Outlook

Pros

Management! Culture! Good pay & benefits Excellent work/life balance

Cons

None! I have a long drive each day but I don’t care! I love my job!

Citizens Response

There's nothing that pleases us more than knowing our colleagues love what they do! Thanks for your kind words and for being a part of our amazing team!

Viewing 520 - 522 of 1,285 Reviews

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Jobs at Citizens

Sr Business Support Manager

Citizens Teller - Part Time

Citizens Teller - Bilingual - Spanish