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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Jun 30, 2018

      Do Not Recommend

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      In certain departments it's acceptable to work from home exclusively and the hours can be flexible at times.

      Cons

      Per a recent conversation with HR it is at the discretion of the department manager how many hours over 40 are required in addition to working 6-7 days a week. The work load is extremely unreasonable. Most promotions are based on favoritism or age bias in reverse, the longer you've been at the company, the older you are,the more skilled you appear and are first in line for promotions. Fairness and a balanced work/home life are foreign concepts at Citizens.

      2.0
      May 16, 2017

      They'll make you think it's the best job

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and pto, if only you didn't have to waste it every time you or your children get sick.

      Cons

      In store branch hours are long, they'll lie and tell you you won't have to work longer than 8 hours a day but you will. Anyone hired before you has seniority and you're basically just the underdog that's there to cover all their pto they'll take at the worst times but if you try to take yours when it's inconvenient, you won't get it. Some will treat you badly and management will just look the other way. They'll tell you they'll work with you to make sure you have a great work/life balance. Sure, as long as you always put work first. Also training needs a reboot big time. Some of the facilitators have no clue what they're even teaching and will teach you something different and wrong daily. And last but not least, the pay isn't very good compared to competition.

      Viewing 52 - 54 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.