Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 1, 2019

Toxic Culture

Recommend
CEO approval
Business Outlook

Pros

Located in little Rhode Island

Cons

Leadership, toxic culture in Business Services Merry go Round Management

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Citizens Response
6y
Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.
5.0
Oct 21, 2018

A Great Place to work

Recommend
CEO approval
Business Outlook

Pros

Our company truly cares about their employees, customers and volunteers in the communities

Cons

Slower speed of internal systems

1.0
Jul 3, 2018

Don’t let the fake reviews fool you!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid time off 18 days first day Bank Holidays off Weekends off if in a traditional that is not open on Saturday.

Cons

Cold calls you will have a call night where you have to call existing customers looking for sales. They also assign call blocks for cold calls throughout the day. Friday is a long day. Universal banker is basically a teller. You are on teller 90% of the time the other 10% is trying to get caught up on banking policies and regulatory assessments that must be completed monthly. Even if you are on teller you are expected to sell and if you don’t sell your yearly raise will be affected. Most of the managers are unqualified. I had one good manager in 3 years working for the bank. I actually had one branch manager tell me I wasn’t allowed to laugh. The compensation package is bad as far as incentive especially if you are in a Lower level branch. You must get the best hourly rate possible in negotiations. The recruiters will lie and tell you that you will make all of this incentive and the stars have to align to even get paid out. I once hit all of my numbers over 150% and my payout was 400.00 not worth all the work. You are expected to do paid outside of the bank events which can break into your free time which is why most go into banking for a home-life balance. I’ve seen the top sales person in the region only make 40k and they were constantly networking outside of the bank and banking hours.

Viewing 49 - 51 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.