Citizens reviews

Not as high Pay as other Baks

Branch life since transformation has been rough, very short-staffed, and challenging to use PTO when you need it. Current branch staffing requirements only work well if everyone in the branch is at work every day. New and upgraded systems significantly tax the computers, and tech support is not helpful. There should be a significant improvement when new technology is rolled out to the branches. Training is good but kind of fluffy in the development area. Soft skills training is highly accessible, but hard skills that can drive a transition in career path is not. Metrics are all that matter. Production requirements have doubled while incentive pay has been reduced by half on top of a small raise. I'm not a fan of doing the same amount of production as before but getting half of the incentive pay. Branch managers are being forced to wear all of the hats and are being held to unreasonable standards. Because of staffing issues across the board and being the only employee in the branch who can run a drawer and work platform, they get stuck on the teller line frequently. I always wanted to be a branch manager, but you could not pay me enough to do it here. Difficult to transition out of the branch. Quite frustrating when despite excellent production history, experience, and education, I cannot get even an interview for an operations position, but I am regularly cleaning up the messes made by colleagues currently in those roles. There is high turnover in all roles, so the people who are supposed to support the branches do not have the experience to do so.