Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 434 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 297 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 129 reviews)); "good training was present wihtin the company" ((in 106 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "Poor leadership and you have to be in the right “click”" ((in 58 reviews)); "No bonus below Vice President" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,286 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Aug 3, 2021

They Stood by me at my worst time

Senior fraud specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent pay and benefits, Great home/work Balance. management understands life happens. I was diagnosed with Cancer literally 3 months after I started. PA is an at-will state of employment. Citizens could have easily let me go with no explanation. Instead they stood by me, kept me employed (which means I kept my insurance and was able to collect STD) and told me come back when I was ready. I took off 3 months. Never did anyone call me and try to rush me back. They would call and check on me and my family to see if we needed anything. I will RETIRE from this company and stay loyal.

Cons

I don't have any cons

Citizens Response

4y

Thank you for your incredible review and for sharing your personal story! We're so happy that you're well enough to return to work and that we provided the support you needed to manage your health challenges. We look forward to having you as part of our amazing team for years to come! Be well!

3.0

Jul 26, 2021

sales and fulfill transactions

Bank teller

Recommend

CEO approval

Business Outlook

Pros

I work with good people and is not bad for an entry level job and it will look good in your resume

Cons

they make you do sales and is very annoying because most of the time you get the same customer and the pay is not as good

Citizens Response

4y

Thanks for your honest review. We want you to enjoy your career today and build a path to the bright future you want -- here at Citizens. That's why we'd love it if you would consider calling our HR Service Center at 1-866-472-8234 or via Right Call anonymously at 1-877-495-4727 to share more about your concerns.

3.0

Jul 24, 2021

Good pay, benefits but micromanagement is ridiculous.

Senior banker

Recommend

CEO approval

Business Outlook

Pros

Many branch locations, so it's quite easy to switch branches if there's an opening. Good pay, benefits, nice PTO and bank holidays.

Cons

While I was there they switched all bankers to Universal Bankers which meant you became a teller as well as doing your current job, making it extremely hard to focus on tasks at hand and customers. Everyone was on a teller schedule throughout the day and if it got busy you assisted, causing everyone to constantly run back and forth. They also implemented a customer form that you had to check off every step of your interaction right in front of the customer!!!! It made you look to them that you didn't know what you were doing. Then you had to show the branch manager for them to review it.

Citizens Response

5y

Thank you for your five years of service to Citizens! We're always looking for ways to improve the service we provide to our customers and the support we give to our colleagues so your feedback is extremely helpful and valuable. We wish you much success in your career!

Viewing 562 - 564 of 1,286 Reviews

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Jobs at Citizens

Citizens Teller - Part Time

Citizens Teller - Part Time

Citizens

Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

They Stood by me at my worst time

sales and fulfill transactions

Good pay, benefits but micromanagement is ridiculous.

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