Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 306 reviews)); "Pay was good but not competitive within industry" ((in 235 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 137 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 123 reviews)); "Poor upper management and disorganized retail structure." ((in 122 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jul 12, 2024

Balance Priorities

Svp operations

Recommend

CEO approval

Business Outlook

Pros

The remarkable dedication of employees to the prosperity of their colleagues, their community, and the overall success of the company. This collective commitment created a supportive and thriving workplace culture.

Cons

One significant area for improvement is the lack of work/home life balance. The demanding work schedules and expectations often made it challenging for employees to maintain a healthy balance between their professional and personal lives.

Citizens Response

1y

Thank you for taking the time to share your feedback. We’re sorry to hear that you weren't completely satisfied with your career here. We take all feedback under consideration and appreciate your insights.

4.0

Jul 11, 2024

Good place to work

Avp-operations

Recommend

CEO approval

Business Outlook

Pros

Good wages and colleagues are great

Cons

The hours can be quite long

Citizens Response

1y

Thank you for taking the time to share your feedback. We're glad you're enjoying the people here. Our incredible colleagues (like yourself!) really make all the difference!

5.0

Jul 10, 2024

Great company

Sr. project manager

Recommend

CEO approval

Business Outlook

Pros

Collaborative innovative community oriented inclusive

Cons

Hierarchical do as I say

Citizens Response

1y

Thanks for taking the time to leave your feedback. It's great to hear that you're enjoying our inclusive and innovative environment. We take all feedback under consideration and appreciate your insights.

Viewing 565 - 567 of 4,792 Reviews

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Jobs at Citizens

Customer Service Representative

Customer Service Representative

Customer Service Representative - Second Shift

Citizens

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