Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 441 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 294 reviews)); "Pay was good but not competitive within industry" ((in 240 reviews)); "Work life balance is good" ((in 182 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 142 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 198 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 18, 2020

Great company that cares about people

Market administration manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salaries, career advancement opportunities

Cons

Technology and system delays create challenges

Citizens Response

5y

Thank you for posting a review and for over a decade of service with us! We're happy to hear that you appreciate the opportunities for advancement. Know that we're making a massive investment in our digital capabilities as a bank, so stay tuned for improvements that create even better experiences for both customers and colleagues. Thank you for the great work — we're lucky to have you!

4.0

Dec 18, 2020

I never thought I would be working at a bank-been here 8 years and still loving it!

Vice president talent sourcing

Recommend

CEO approval

Business Outlook

Pros

Citizens gives you the opportunity to take on projects and initiatives not normally attached with your day to day job, so that you can expand your skill set

Cons

They are not competitive with their salary and bonus

Citizens Response

5y

Thanks for sharing your thoughts and for over 8 years of service with us! We strive to cultivate an environment of growth, and know that can come from stepping outside of your role and taking on new and exciting opportunities. We're so happy to hear that you've experienced this first hand! Have a great day!

5.0

Dec 17, 2020

Good company

Relationship banker

Recommend

CEO approval

Business Outlook

Pros

good benefit, management, decent base salary, and diversified culture

Cons

technology is way behind competitors

Citizens Response

5y

Thanks for sharing your thoughts with us! We're glad to hear you enjoy working with us and appreciate our comprehensive benefits and diverse culture! Also, know that we've doubled our investment in technology and are on a journey to transform our tech across the company. We're glad to have you on our team!

Viewing 661 - 663 of 1,285 Reviews

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Jobs at Citizens

Citizens Teller - Part Time - Bilingual - Portuguese

Citizens Teller - Bilingual - Portuguese or Spanish

Equity Research Associate - Transportation, Logistics & Services

Citizens

Citizens reviews

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Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Great company that cares about people

I never thought I would be working at a bank-been here 8 years and still loving it!

Good company

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