Citizens reviews

3.8

72% would recommend to a friend

(797 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Reviews by job title

797 reviews

Reviews about "Culture"

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3.0
Dec 28, 2015

Review

Recommend
CEO approval
Business Outlook

Pros

Small and close knit. Management team team is focused but since the company went public, its all about shareholder value. People at bank are very nice and friendly. Not a cutthroat culture.

Cons

Internal processes are not good. Many groups across the bank and understaffed and there is too much of a hierarchy and layers to get anything done. Striving to be a national bank but still acts like a regional bank. Pay is well below market.

4.0
Dec 9, 2015

Citizen bank

Recommend
CEO approval
Business Outlook

Pros

Good pay, hours are good and the hiring process was easy. I also like the credo program where an employee nominates other employee for a job well done

Cons

They hire unqualified people that don't know what they are doing on the job which effects the operation of the branch and the level of customer service.

2.0
Dec 2, 2015

Constant state of knee jerk change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good base salary - lots of vacation.

Cons

Very conservative, non best practice sharing culture. Makes big org changes that are knee jerk and aren't well thought out. Promotions are typically political and tend to be the wrong person for the job. Metric driven, not quality/customer retention.

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