Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 453 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Good Work life balance for employees" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 133 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 202 reviews)); "Poor upper management and disorganized retail structure." ((in 128 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "No bonus below Vice President" ((in 54 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,286 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jul 29, 2020

Financial advisor II

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Full product menu with many providers and options

Cons

Not an ethical environment. Advisor encouraged to sell high priced product that are more beneficial to bank than client. Get your offer in writing compensation and book was not close to what was promised. They have been sued or this practice.

Citizens Response

5y

Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Anything that is not in the best interests of the customer is not acceptable. If you'd like to share your concerns more, we encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727.

2.0

Jul 20, 2020

MEh they suck

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Benefits, pay is decent, and .. not much else

Cons

Lying, cheating, special treatment to butt kissers

4.0

Jul 19, 2020

Good Culture

Branch manager

Recommend

CEO approval

Business Outlook

Pros

The company says they care about their employees and backs it up with their actions. The total compensation is competitive.

Cons

It's a sales job at the end of the day. There are constant sales pressures that make you lose site of focusing on what's best for the customer. Technology is under revamping so this both a pro and con. They are trying but the process is rough.

Citizens Response

6y

We're happy to hear you enjoyed your time with us and appreciated our supportive culture. Thanks for sharing your comments with us — thoughtful feedback like this helps us improve. A lot of analysis and thought goes into our sales goals, and most of our colleagues hit their goals each month. We'd love to hear more about your thoughts on how to revamp training. Please call us via Right Call at 1-877-495-4727 to share more information, so we can better our process!

Viewing 715 - 717 of 1,286 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

Citizens

Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Financial advisor II

MEh they suck

Good Culture

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Citizens reviews FAQs

Jobs at Citizens