Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 434 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 297 reviews)); "Work life balance is good" ((in 175 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 129 reviews)); "good training was present wihtin the company" ((in 106 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "Poor leadership and you have to be in the right “click”" ((in 58 reviews)); "No bonus below Vice President" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jul 30, 2025

Career Potential

Banker

Recommend

CEO approval

Business Outlook

Pros

Pay is decent, opportunity for bonus.

Cons

Micro managing, chasing numbers, advancement is political, depending on manager could be hard to work, lack of work life balance

Citizens Response

11mo

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

3.0

Jul 25, 2025

Chill place. Not for career development

Banker

Recommend

CEO approval

Business Outlook

Pros

Work environment can be great depending on the branch. Base pay is decent. Great benefit plans.

Cons

Very sales oriented without any actual incentive. Overwhelming. They love to overwork their bankers into doing everything at the branch. Wants you to bring in huge investment clients without giving you any actual incentive to do so. Will overwork you to get those referrals in every Tuesday ‘call’ night. Very convoluted incentive / compensation structure causing conflicts among bankers, bankers and PCRMs, Among PCRMs and so on. And trouble with back office people almost on a daily basis. Limited room for career improvement as higher management prefers outside talents instead of home-growing them. If you’re looking for promotions / career improvements, they’ll hang that carrot in front of you for years as they overwork you into the ground. TLDR: g ok to Citizens for a decent salary and chill time but not if you have greater aspirations.

Citizens Response

12mo

Thanks for your feedback. We’re glad you appreciated the work environment and benefits. Supporting our colleagues’ development and well-being is a priority, and we’re continuously working to improve in these areas. We appreciate your time with us and wish you the best in your career journey.

4.0

Jul 20, 2025

loved the job, but not the people.

Loan servicing specialist

Recommend

CEO approval

Business Outlook

Pros

The work and pay were good.

Cons

We got a different manager and life became miserable for me. I had to move to another department.

Citizens Response

12mo

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

Viewing 70 - 72 of 1,285 Reviews

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Citizens reviews

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Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Career Potential

Chill place. Not for career development

loved the job, but not the people.

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