Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 439 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 304 reviews)); "Good Work Life Balance Here" ((in 183 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 141 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 196 reviews)); "You must get a good manager and department to succeed." ((in 128 reviews)); "Poor upper management and disorganized retail structure." ((in 119 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

72% would recommend to a friend

(4,801 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Mar 12, 2024

teller

Bank teller

Recommend

CEO approval

Business Outlook

Pros

nice people at the branch in north hills

Cons

not enough money for the position

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

3.0

Mar 11, 2024

Stress

Asst manager

Recommend

CEO approval

Business Outlook

Pros

Great pay........they have great bonuses

Cons

heavy on the goals......very stressful

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate you sharing your thoughts.

1.0

Mar 11, 2024

Citi

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The salary is competitive as per market

Cons

The role was a bait and switch. The HR and the HM lied about the nature of the role and everything around it during the interview. No wonder I am the third person in this role which I found out after joining.

Viewing 730 - 732 of 4,801 Reviews

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