Terrible hours (in-store employees work 9a-7:15p and work weekends, including sundays) which mean zero work-life balance. They also make it seem like you can earn so much in bonuses but they use every reason to take your hard earned bonus money away from you (customer surveys, branch performance, etc.). I literally got to the second tier for bonus my first quarter and didn't even make $500 extra. The sales pressure is almost unbearable. You are essentially a puppet that is expected to follow scripts when making cold calls and holding client meetings. No employee empowerment at all. If you actually want a finance job, this is not for you...it is SALES, SALES, and more SALES. And the pressure that comes from that turns employees against each other, creates a hostile and cutthroat environment, and makes you dread going to work. The pay is terrible too. I could barely afford rent, food, and utilities (I even had to discontinue cable because I couldn't afford it) and I am just a single person. It wouldn't even be possible to support a family on those kind of wages. They make it seem like they paid us so much but realistically, I shouldn't be racking up credit card debt just to put food on my table. The benefits were sub par as well. Couldn't find many providers in my area that took the insurance offered through Citizens (Cigna, Delta Dental, and VSP). It was also ridiculously expensive. The 401k match doesn't start until you've been there a year. They also really prevent you fro moving up in the company. Very few opportunities, A LOT of favoritism, and you can't move up until you've been there for a year (even if you are significantly over-qualified for the position you are currently in).
