Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,081 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 445 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 306 reviews)); "Work life balance is good" ((in 182 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 131 reviews)); "good training was present wihtin the company" ((in 104 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 194 reviews)); "You must get a good manager and department to succeed." ((in 125 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 59 reviews)); "No bonus below Vice President" ((in 57 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Dec 5, 2024

Great place to work and expand your skills and career

Contact center representative

Recommend

CEO approval

Business Outlook

Pros

-Management places importance in employee feedback, -They care about employee developement -Strong focus and dedication to both customers AND employees -They care, they care, they care!!!!!! -They have amazing recognition programs in place to recognize employees who go above and beyond. -The pay is good. -Absolutely amazing work atmosphere and team work attitude -They want everyone to succeed -They have many opportunities for people looking to grow within the company -They have amazing programs in place for giving back to the community -You definitely will feel like you are family here -If you are looking to grow and have the motivation they have the opportunities for you.

Cons

Absolutely no cons, Only pros.

Citizens Response

1y

Thanks for taking the time to share your thoughts! It's fantastic that you're enjoying your time with us and feel supported to grow your career. Colleagues like yourself are what makes our culture so great! Thanks for all you do!

2.0

Dec 4, 2024

Benifits

Software developer

Recommend

CEO approval

Business Outlook

Pros

Good Pay Flexible hours Good team great work culture nice project

Cons

no cons for the company all benifits

Citizens Response

1y

Thanks for taking the time to leave your thoughts. We're glad you're enjoying the culture here! Thanks for all your hard work.

3.0

Nov 18, 2024

Meh

Personal banker

Recommend

CEO approval

Business Outlook

Pros

Good benefits, decent pay, good management, Good company overall

Cons

Super high sales goals, expected to make cold/warm calls everyday and sometimes stay late to call customers if the region is behind on goals. Must hit goals to get paid the commission at the end of each quarter.

Citizens Response

1y

Thank you for taking the time to share your feedback. We're sorry to hear you are not completely enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).

Viewing 118 - 120 of 1,285 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

Data Management Specialist

Appraisal Senior Review Analyst

Chief Operating Officer (COO) – Commercial Liquidity Management

Senior Business Analyst – Commercial Banking / Treasury Products

Senior Vulnerability Specialist (Infra)

Citizens

Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Great place to work and expand your skills and career

Benifits

Meh

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Citizens

Citizens reviews FAQs