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Citizens

Engaged Employer

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Reviews by job title

1K reviews

Reviews about "Compensation"

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1.0
Aug 29, 2012

Personal Banker

Personal banker
Recommend
CEO approval
Business Outlook

Pros

Great hours and benefits. Well advertised. Competitive product lines make for confidence in sales.

Cons

Get ready to be a telemarketer. That is what you will do 80% of the time. Selling with a gun at your head. Pressure to hit sales quotas results in unethical behavior amongst colleagues, and inappropriate placement of products. Quotas are unrealistic, so you wont make any extra bonus. Job threats continuously. Most stressed group of people i have ever met.

3.0
Aug 27, 2012

Okay

Bsa
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, flexibility, salary (if you are able to negotiate well) Past Managers are understanding and caring; can't say the same about Managers hired by RBS team members are approachable

Cons

Most IT roles are outsourced/ contracted no loyalty to employees - contractors are hired into FT roles promotions and internal transfers will happen if you know the Manager/ Director or have connections - know people in the right places RBS calls all shots

1.0
Aug 23, 2012

Not colleague friendly at all

Branch manager
Recommend
CEO approval
Business Outlook

Pros

Decent pay, PTO is nice, some employees really do generally care but they are the minority.

Cons

Sales is the only game at Citizens. It is absolutely a "what have you done for us today" atmosphere. As soon as you have one below average quarter, you go on corrective action. The policies are so subjective they can make them say whatever is the most convenient for them. Have a top of market quarter? You get audited and they find enough to basically pay you nothing. Having been in that position multiple times, it makes one wonder why good employees stay.

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