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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      4.0
      Oct 30, 2025

      Review

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I find company is okay to work for

      Cons

      Company can do better in pay scale

      avatar
      Citizens Response
      7mo
      Thanks for your feedback. We’re glad you're enjoying your time here and appreciate your insights. Thanks for being part of the team!
      1.0
      Oct 25, 2025

      Greed

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      can meet and work with some good people

      Cons

      Upper management. Leadership team is greedy. Always changing incentive plans so you are doing more work for less pay. Didnt give multiple employees merit increases. Went to upper management about how one part time employee would come in to work full weeks when others were on vacation and he deserved a raise. The district manager literally said to me that other people do the same thing. Talk about morons who deserve the worst karma.

      avatar
      Citizens Response
      8mo
      Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
      4.0
      Oct 24, 2025

      Review

      Implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people, and collaborative environment with growth opportunities.

      Cons

      Lower then industry standard salary

      avatar
      Citizens Response
      8mo
      Thank you for your review! We're glad to hear you’re enjoying the collaborative environment and growth opportunities. Thank you for all you do!
      Viewing 130 - 132 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.