Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 450 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "good work life balance that people would like" ((in 183 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 131 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "No bonus below Vice President" ((in 64 reviews)); "Long Hours (In Store Branch)" ((in 55 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Sep 19, 2025

Great balance

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Pay range Working hours Benefits

Cons

Office locations Working policy Bonus

Citizens Response

9mo

Thanks for your positive feedback! We're glad to hear you're enjoying the working hours and benefits. We also appreciate your input on office locations and working policy - your insights help us continue improving the colleague experience.

3.0

Sep 17, 2025

Review

Teller

Recommend

CEO approval

Business Outlook

Pros

Decent Pay, Work life balance

Cons

management can pressure for sales where their is no oppurtunity

Citizens Response

9mo

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

4.0

Sep 16, 2025

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It cvp

Recommend

CEO approval

Business Outlook

Pros

Strong culture product driven with a strong engineering background. However, strong people management is also there.

Cons

Mostly very difficult to work with someone who has newest technology because this company runs on legacy

Citizens Response

9mo

Thanks for taking the time to leave your thoughts. We’re glad to hear you appreciate our culture. Your feedback is valuable, and we’re continuously working to modernize our tech stack while supporting our teams through that transition. Thanks again for your insights and for being part of Citizens.

Viewing 157 - 159 of 4,790 Reviews

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Jobs at Citizens

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Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great balance

Review

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