Citizens reviews

3.8

74% would recommend to a friend

(4,786 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Apr 28, 2026

Culture of Chaos, Fear, Blame

Recommend
CEO approval
Business Outlook

Pros

The compensation and PTO are above average for the industry.

Cons

The culture of chaos, fear, and blame is one of the worst I’ve seen. They have an extreme short term focus. There’s an intense pressure to hit monthly and quarterly numbers which results in no long term planning at all. The fear amongst executives is palpable and, when things go wrong, they are quick to blame those below them on the org chart. To make things worse, their forecasts are out of touch with reality to where you wonder whether they actually understand the industry they work in. It results in an environment where there's no leadership and everyone is scrambling. The amount of PowerPoint slides they produce is ridiculous. Endless slides with basic reporting which they consider “advanced analytics.” Work/life balance is nonexistent. You’ll work evenings and weekends compiling PowerPoint slides and you’ll also get emails late at night and on weekends that you’ll be expected to respond to. Someone will send an innocuous email and everyone on copy will feel the need to respond to it so you’ll get these random blow-ups that come out of nowhere. Finally, it’s an unfriendly environment for new hires. You won’t get any training or help getting up to speed. Everyone has either been here for 20 years or for less than 2 years and the long tenured employees have no interest in helping new hires. Stay away from Finance and Deposits as those two areas seem especially bad. The worst part is that you won’t see any of these red flags during the interview process or even your first month or two on the job. They’ll offer you above market comp, you’ll take the job, and regret it within a year.

Viewing 16 - 18 of 4,786 Reviews

Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.