Question 1

Is Citizens a good company to work for?

Accepted Answer

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern, Program Manager and Business Support Manager.

Question 2

Does Citizens pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at Citizens?

Accepted Answer

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

Question 4

What are the top reviewed jobs at Citizens?

Accepted Answer

Personal Banker (233), Branch Manager (201), Banker (188), Bank Teller (184), Universal Banker (168), Teller (120), Relationship Banker (108), Vice President (73), Licensed Banker (70), Personal Universal Banker (64), Assistant Branch Manager (55), Customer Service Representative (55), Analyst (48), Financial Advisor (43), Manager (42)

Question 5

What are the pros of working at Citizens according to real employee reviews?

Accepted Answer

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 440 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Pay was good but not competitive within industry" ((in 238 reviews)); "good work life balance that people would like" ((in 190 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews))

Question 6

What are the cons of working at Citizens according to real employee reviews?

Accepted Answer

"Poor upper management and disorganized retail structure." ((in 126 reviews)); "You must get a good manager and department to succeed." ((in 125 reviews)); "Very small bonus low salary increases" ((in 73 reviews)); "Long Hours (In Store Branch)" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews))

Question 7

What are employees saying about Citizens layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

Question 8

What are the top reviewed Citizens locations?

Accepted Answer

Boston, Johnston, Providence, Pittsburgh, Philadelphia, Cranston, New York, Westwood, Cleveland, Warwick, Glen Allen, East Providence, Albany, Detroit, Rochester, Charlotte, Irving, Buffalo, Franklin, Manchester, Dedham, Chicago, Phila, Medford, Toledo, Riverside, Bridgeport, Atlanta, Wilmington, Akron

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Top leadership was not supportive and felt stuck

It's fine.

Bm

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