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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jul 25, 2025

      Chill place. Not for career development

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work environment can be great depending on the branch. Base pay is decent. Great benefit plans.

      Cons

      Very sales oriented without any actual incentive. Overwhelming. They love to overwork their bankers into doing everything at the branch. Wants you to bring in huge investment clients without giving you any actual incentive to do so. Will overwork you to get those referrals in every Tuesday ‘call’ night. Very convoluted incentive / compensation structure causing conflicts among bankers, bankers and PCRMs, Among PCRMs and so on. And trouble with back office people almost on a daily basis. Limited room for career improvement as higher management prefers outside talents instead of home-growing them. If you’re looking for promotions / career improvements, they’ll hang that carrot in front of you for years as they overwork you into the ground. TLDR: g ok to Citizens for a decent salary and chill time but not if you have greater aspirations.

      avatar
      Citizens Response
      11mo
      Thanks for your feedback. We’re glad you appreciated the work environment and benefits. Supporting our colleagues’ development and well-being is a priority, and we’re continuously working to improve in these areas. We appreciate your time with us and wish you the best in your career journey.
      4.0
      Jul 21, 2025

      Progressive

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      there is plenty of room for advancemet if you work hard and hit goals

      Cons

      goals can be high and unobtainable

      avatar
      Citizens Response
      11mo
      Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
      4.0
      Jul 20, 2025

      loved the job, but not the people.

      Loan servicing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The work and pay were good.

      Cons

      We got a different manager and life became miserable for me. I had to move to another department.

      avatar
      Citizens Response
      11mo
      Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.
      Viewing 202 - 204 of 4,790 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.