Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 458 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Work life balance is good" ((in 188 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 131 reviews)); "good training was present wihtin the company" ((in 98 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 56 reviews)); "Poor leadership and you have to be in the right “click”" ((in 56 reviews)); "No bonus below Vice President" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

73% would recommend to a friend

(1,286 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

3.0

Jan 21, 2024

Terrible organization

First line manager

Recommend

CEO approval

Business Outlook

Pros

WFH opportunities, benefits, friendly leadership

Cons

Salary, micro managers, organizational structure

Citizens Response

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate you sharing your thoughts.

2.0

Jan 13, 2024

Good base pay, don’t think about bonuses 🤣

Banker

Recommend

CEO approval

Business Outlook

Pros

Holiday pay, time off policy, annual performance reviews, HR

Cons

Very short staffed, will be asked to go to nearby branches that need help, everyone leaves for a higher position most times at a different company, bonus structure constantly changed in a way to benefit the company, high expectations, do not let you know you will be expected to call people every day off a list, micromanaging at its best, be careful for some managers that will try to get you fired once they don’t like you,

Citizens Response

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us hasn't been what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

5.0

Jan 11, 2024

Great Company

Senior strategy consultant

Recommend

CEO approval

Business Outlook

Pros

Great people, good benefits, good pay

Cons

Lots of changes in senior management

Citizens Response

Thanks for taking the time to leave a review. It's great to hear that you're enjoying the benefits and your colleagues here. Keep up the great work!

Viewing 217 - 219 of 1,286 Reviews

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Jobs at Citizens

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