Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Jun 16, 2025
Recommend
CEO approval
Business Outlook

Pros

If workplaces had Yelp reviews, this employer would have a solid five stars and a standing ovation. From the moment you step through the doors (or log in remotely, coffee in hand), you realize you’re in for something special. First things first: the leadership is top-notch. Imagine managers who not only know your name but also genuinely care about your growth. They don’t just throw corporate jargon around—they actually walk the talk. Constructive feedback? They give it. Support? They provide it. An appreciation for your hard work? Oh, they deliver. Speaking of appreciation—culture here isn’t just a buzzword. It’s the kind of place where collaboration thrives, ideas are valued, and that one coworker with the endless supply of snacks is considered a hero. Whether it’s team-building events, spontaneous donut days, or the occasional dad joke from leadership (some good, some questionable), the energy is refreshingly positive. Benefits and perks? Let’s talk! Competitive compensation, work-life balance that doesn’t feel like an urban myth, and professional development opportunities that go beyond mandatory training videos. Not to mention, people actually take their PTO—without guilt! Would I recommend working here? Without hesitation. If you’re looking for a role where you feel valued, supported, and occasionally encouraged to crush it in office trivia battles, this is the place.

Cons

You cannot always get the schedule you want.

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Citizens Response
1y
Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and feel supported by our culture. We appreciate all your hard work - our Contact Center colleagues play a HUGE role in supporting customers in their time of need. We truly couldn't do it without you!
5.0
Jun 13, 2025

Great Place To Start

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Weekly pay Room to grow

Cons

Training program could be more organized

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Citizens Response
1y
Thanks for taking the time to share your thoughts. We're glad you enjoyed your time with us!
5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

- Supportive and growth-oriented leadership. - Professional, inclusive, and respectful work culture and understanding management. - Strong emphasis on collaboration and continuous improvement. - Well-structured and organized workplace.

Cons

I have not experienced any cons.

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Citizens Response
1y
Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and we appreciate all your hard work. We couldn't do it without you!
Viewing 220 - 222 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.