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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jun 4, 2025

      Ok

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work and life balance Diversity Management

      Cons

      Pay Flexibility Schedule No room for growth Etc

      avatar
      Citizens Response
      1y
      Thanks for taking the time to leave a review! We're glad to hear you're enjoying your work life balance, but want to make sure you're aware of options for exploring career growth at Citizens. If you haven’t yet explored all the resources offered to support colleagues, consider signing up for Office Hours with one of our recruiters, visit the Citizens Talent Matters tool to find opportunities suited to your skills and aspirations, or take advantage of Citizens Academies to develop new skills or hone existing ones.
      4.0
      Jun 3, 2025

      Product manager wealth management

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive senior management in Retail Growing bank Good culture

      Cons

      401k match lower Title promotions rate Not all teams have great culture

      avatar
      Citizens Response
      1y
      Thank you for leaving a review and for over 20 years with us - WOW! It's great that you feel supported by our culture. Thanks for all you do!
      1.0
      Jun 3, 2025

      Just a number

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent salary and commission pay outs.

      Cons

      The company treats you like you are just a number and force you to make sales to clients that are not in the best interest for them in order for the branch to receive sales revenue.

      avatar
      Citizens Response
      1y
      Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
      Viewing 229 - 231 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.