Citizens reviews

3.8

74% would recommend to a friend

(4,786 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Citizens for 25 years and I'm not alone in the 25 year tenure. Citizens always puts there employees and customers first, that is not just a buzz word. If something is going on that might impact their employees the bank will create a benefit to make our personal life easier, such as a 0% Bridge loan for employees who were impacted by the 100 year flood. When sons, daughters, husbands or wives were being deployed to Afghanistan the bank provide an extra 5 PTO days and paid half of expenses for family to go and see their soldiers off. We have a week of celebrating Employees, and for those of us when we hit 25 or some folks 50 years they acknowledge us by putting a brick with our name at the Providence Executive Location and celebrate us with a family member. Of course we work hard but management listens to suggestions to make work easier, they are generous with PTO time so, if you are so inclined you can work your way up the ladder with support from your management to help you do just that. I had been laid off from a company I had spent 18 years with and thought I would retire from so I was scared when the lay off happened but as I look back it brought me to Citizens so it was the best thing that could have happened to me!

Cons

I can't really think of many cons, of course there can be a manager that you don't click with but you can post out if that's the case. In 25 years I've had one that I had to get out (posted] and and continued to work my way up the career path.

Viewing 22 - 24 of 4,786 Reviews

Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.