Citizens reviews

3.8

74% would recommend to a friend

(4,786 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Citizens offers a strong culture centered on customer service, teamwork, and community involvement. The company provides solid training, clear expectations, and meaningful opportunities for growth and leadership development. I’ve worked alongside dedicated colleagues and leaders who genuinely care about their teams and the customers they serve. Benefits are competitive, and there is a sense of stability that comes with working for an established organization.

Cons

The pace of work can be fast, with competing priorities that require strong time management and adaptability. There are frequent change initiatives, which can be challenging at times, especially when balancing day-to-day responsibilities—but they reflect the company’s commitment to evolving and improving.

Viewing 25 - 27 of 4,786 Reviews

Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.