Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Reviews by job title

1K reviews

Reviews about "Compensation"

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2.0
Sep 23, 2023

The benefits are ok, work place not so much

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Starting off with 18 days PTO is great, paid federal holidays off is great, the health insurance and other plans aren’t that bad either.

Cons

The company is intensely moving towards full automation, leaving branches understaffed, while also asking too much. Team based incentive plans for bonuses are clearly used to just keep workers from getting bonuses, along with this. Finally, they claim to promote from within, yet on multiple occasions have lied to coworkers about hiring from within, just to turn around and hire someone from outside the company.

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Citizens Response
2y
Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
1.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Room for Career Advancement and Nice Facilities, but Significant Challenges

Cons

Micromanagement Overload: The work environment is heavily micromanaged, with constant oversight from upper management down to staff levels with intimidation tactics . This level of control creates discomfort and stress among employees, significantly impacting job satisfaction and the quality of work. Work-Life Balance Struggles: Recent changes, such as the mandatory 6-day workweek and reduced hours, have taken a toll on work-life balance, leaving employees with little time for personal lives or rest. Overwhelming Pressure: The relentless emphasis on meeting rigid metrics and goals has created an environment of constant pressure, affecting employee well-being and job satisfaction. Inadequate Compensation: Despite the demanding workload and high sales expectations, the compensation and incentive plans at Citizens Bank fall significantly short when compared to other banks in the industry. The commission structure is lacking, and hard work is not adequately rewarded, leading to financial strain and disappointment. It's as if they're looking for ways to not pay us for our hard work an efforts. High Turnover: The toxic work environment, combined with low pay and unreasonable performance goals, has resulted in an alarmingly high turnover rate. Many managers and bankers are leaving the company in search of fairer treatment and better opportunities elsewhere.

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.
4.0
Sep 18, 2023

Business support

Recommend
CEO approval
Business Outlook

Pros

Flexible, growing and career opportunities

Cons

Organizational dysfunction and lower pay

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Citizens Response
2y
Thank you for taking the time to share your feedback and for a decade of service with us! It's colleagues like you that keep our culture best in class and we appreciate all your hard work here.
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