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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Apr 25, 2017

      Machiavellian Management at Its Best!

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like bulling people and have no moral compass then Citizens Bank is the place for you!

      Cons

      Extremely hierarchical with little value for its employees or the customers it serves. The only thing that matters is the bottom line!!!!

      1.0
      Apr 21, 2017

      The manager makes your life miserable.

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I honestly can't think of many because of how bad your treated by a sexist manager who only hires females and will walk over any man who gets in her way

      Cons

      I don't know where to begin let's just say stay away from this location. I guess I was paid OK

      2.0
      Mar 20, 2017

      Turnover is a mess

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      I guess the people can be really nice that your work with, and there are a decent amount of locations to look into.

      Cons

      The turnover is insane. The branches are constantly under staffed, making it hard to actually work in the branch. Also, the pressure on employees is a mess, it matters more to make our sales numbers than keep our sanity. They don't consider location when they throw numbers out to the branches, and don't understand why things can't get done when everything and everyone is constantly changing.

      Viewing 262 - 264 of 4,790 Reviews
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      Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.