Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Mar 3, 2017

Banker

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great salary, ok commission if goals are met

Cons

Not family oriented, hours are terrible, very high in sales goals, lots of micro managing

2.0
Feb 15, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits are really good. Vacation is excellent - 27 days to start. Work from home policy is very liberal for most.

Cons

Horrible offices - WORST conditions I ever experienced - really dirty building, no frills whatsoever - you are expected to buy your own lap top, likely won't have a phone or desk. Any desk you get won't even be a cubicle, but just a desk, next to lots of other desks in a really loud, dirty work environment. The Procurement/Purchasing/Supply Chain division is really bureaucratic and LAME. Lots and lots of uneducated people. Lots of people who act as if they work for the DMV - very rude, unhelpful, "take a number" sort of attitude. A very UNsophisticated management team in this division. High turnover. Ridiculously cumbersome processes. Constantly turning people into cogs in a wheel. This isn't a career - this is the place you go when your career is over and you just want to park somewhere until you retire ... or die! Maybe I'm already dead - no one I work with noticed. Given the high level of unprofessionalism, I'm embarrassed to call some of these people "colleagues". Other smart people are stuck at a dirty desk with next to nothing to do.

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Citizens Response
9y
Thank you for sharing this information with us. We encourage you to use one of our many avenues to raise your concerns so we may look into them. You can reach out to the HR Service Center 1-866-472-8234 or if you prefer to remain anonymous, the alert line is available 24/7 1-877-495-4727.
1.0
Dec 18, 2016
Recommend
CEO approval
Business Outlook

Pros

The only positives were the branch colleagues and the time off. This used to be a great company where colleagues were valued and treated as such.

Cons

Treated employees poorly Inventive structure is terrible Job expectstions are ridiculous for the amount of bonus that can be earned Upper management not in touch with everyday branch life Company says customers are the #1 priority but that's only if the bank benefits from it The company totally contradicts what they say with their actionets I would never recommend to anyone that I like!

Viewing 268 - 270 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.