Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Apr 16, 2025

Great team

Recommend
CEO approval
Business Outlook

Pros

Great Team and great benefits. Enjoyable workplace

Cons

Lack of upward mobility for career progression.

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Citizens Response
1y
Thanks for taking the time to leave a review! While its great to hear you feel supported by your team, we want to make sure you are aware of options for exploring career growth at Citizens. If you haven’t yet explored all the resources offered to support colleagues, consider signing up for Office Hours with one of our recruiters, visit the Citizens Talent Matters tool to find opportunities suited to your skills and aspirations, or take advantage of Citizens Academies to develop new skills or hone existing ones.
4.0
Apr 16, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

Pay is nice and fed holidays off

Cons

People can be mean and grumpy

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Citizens Response
1y
Thanks for taking the time to leave a review. It's great to hear that you're enjoying your time with us. We appreciate all your hard work!
4.0
Apr 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved the managers. They were helpful. Pay was good.

Cons

Not really any cons. It was call center work so difficult at times.

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Citizens Response
1y
Thanks for taking the time to leave a review. It's good to hear that you enjoyed your time with us, as well as your managers!
Viewing 271 - 273 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.