Citizens reviews

Working in a store makes banking feel far different than a normal branch

Management. You are held to standards that they aren’t. The less you make, the more you’re expected to do. Managers vanish all the time. Mostly for personal things. I’ve known them to go to bars, go on dates, and just run personal errands. No one holds them accountable. In the end, the branch is run by the tellers and bankers. Instead of regionals calling the branch to check in, they call branch managers personal phones. It’s easy to pretend you’re at work when no one looks for you there. Instead of thanking the lowly employees with decent pay raises, they throw parties for upper and senior management for awards that should be going to your customer facing employees. The sales goals are unattainable. They do not fall under the S.M.A.R.T guidelines. And changing them constantly is absurd. Customer service is pounded into us via our incentive, and we must hit a certain goal. It’s hard to hit that goal when customer service takes a backseat to sales. If we aren’t making a sale, we are expected to give them a number and send them elsewhere. Too much maintenance is frowned upon.