Clark Construction Group reviews

The IT Help Desk role at Clark Construction has the highest turnover rate in the entire IT department. On a normal day, you sit at your cubicle, answer the phone calls as they come in (number of incoming phone calls per Help Desk employee can range from 20 - 80. Averaging somewhere around 35). While answering calls, you also have to assist "walk-ins", people who, for one reason or another, need help with their cell phones and laptops. Your daily schedule is rarely the same. For example, there are about 3 - 4 different shifts. So you might work 7am - 4pm on Monday, and then work 10am - 7pm the next day.

Despite all the "hats" you get to wear on projects, there's typically a negative attitude amongst the lower level staff as upper management treats them poorly. Countless times where a task would be presented as a "great opportunity" but in reality it was likely others just did not want to do a tedious task and wanted to make someone else do it. Also, mid/high level management would ask office engineers to perform tasks with little or no training and then get annoyed when asking for help. Promotion cycles are about 2-3 years so compared to a quicker pace company employees may not see the light at the end of the tunnel. Work/Life balance is horrible... onsite by 6:30/7 AM (which is typical of projects/non-issue) and then working 10 hours at a minimum but typically 12+. Depending on project status it's not uncommon for weekend work or late nights (upwards of 14 hours) if a project needs to meet crucial deadlines. Long days are fine, I knew what I was signing up for but there was always an attitude from others that your personal life didn't matter and any problems caused by others were somehow your fault. Anytime I took vacation days (only 10 per year) I would get attitude from colleagues. It's the nature of the business but still not something you want to see as a new hire starting your first job.