Clearlink reviews

3.0

39% would recommend to a friend

(944 total reviews)

Mark Larkin

43% approve of CEO

33% positive business outlook

Clearlink has an employee rating of 3.0 out of 5 stars, based on 944 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Clearlink employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

944 reviews
1.0
May 9, 2023

Clearlink was bad even before it went viral

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've met some incredible people while working here. It really had so much potential to be a fantastic company.

Cons

You've probably already seen the news about this company. I won't rehash everything that has happened that made Clearlink get negative press worldwide. What happened with James Clarke's unhinged rant was just the breaking point of increasingly terrible choices by management over the past year. (Which, by the way, he has never apologized to the company or taken accountability for his words.) When I joined Clearlink, it was genuinely a fantastic place to work. I loved being fully remote, having a well-supported team, and getting rare benefits like half-day Fridays (which no longer exist now). I felt like I could be my whole, authentic self, and I was able to really grow in my position. However, over a span of a few months, executive management changed, and Clearlink slowly grew to become a toxic workplace. Women leaders began to step down in large numbers and were replaced by men, and the structure started feeling like a boys' club. Shortly after James Clarke took over, he accused his employees of "weaponizing DEI," although it's something he never cared about in the first place. The culture quickly became riddled with secrecy, gossip, favoritism, microaggressions, and unwillingness to listen across the board. As people slowly left my team for better opportunities, management refused to hire backfills. They also cut necessary resources that my team needed to thrive. My teammates and I never received a single raise during the past year and a half. All of this was done in the name of saving money, but overworking us made it impossible for us to perform in a way that would increase revenue. Leadership didn't care about our burnout, and they still don't, as you can see in James Clarke's rant video. Look: there's so much I can say about this company that many people have already written about on here. I have never encountered such a lack of professionalism and support in a workplace before. If you are considering a job at this company, please reconsider. It doesn't matter what department you end up in — you are guaranteed to encounter bureaucracy and toxicity, even if your direct manager/teammates are amazing. As long as the current C-suite exists, their toxic sludge will trickle down to you. If you care about your mental health or want to work in a place that will give you the compensation and resources you deserve, run — don't walk — from Clearlink.

avatar
Clearlink Response
3y
Thanks for your response - we wish you the best in your future career.
1.0
Jan 26, 2018

There's a reason Clearlink always has job openings.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free snacks - Team activities

Cons

If you're seeing high reviews for Clearlink here, it's because the CEO sends out emails asking employees to give high reviews on Glassdoor to help with recruiting efforts. My experience at Clearlink was so traumatizing that it's taken me some distance to craft a review of my time there. While there are plenty of negative reviews about working in sales at Clearlink (for valid reasons; avoid it at all costs), my experience stems from the corporate marketing side. Because its clients (like cable television companies, insurance companies, etc.) are being disrupted and put out of business, Clearlink is quickly approaching obsolescence. That means Clearlink is scrambling to remain relevant and becoming increasingly desperate. If you love misogyny and bro culture, you'll love it here--Clearlink is a toxic masculinity swamp. During my weekly 1-on-1s, I was berated and belittled by men in charge and once had a male in charge inform me that he'd discovered I made more money than him and he wasn't happy about it. I watched coworker after coworker get fired without any warning and without any explanation. On my commute to work each morning, I would fantasize about driving into oncoming traffic so I wouldn't have to face the people for whom I worked. The environment was so abusive that, when I was eventually laid off and replaced with someone they could pay half my salary, I sincerely believed I had no value. I had internalized the daily assaults and had lost all sense of self worth. In fact, when I was hired at my current job and began receiving COMPLIMENTS, I was blown away. In my entire time at Clearlink, I'd never received a word of encouragement. I'm not useless or stupid—Clearlink just treats its employees that way. In an effort to set itself apart from any religious association (it's Utah, after all), Clearlink goes out of its way to really commit to alcohol. Drinking at work is encouraged. The kitchen is constantly stocked with beer. If you struggle with addiction or if you don't like your manager giving you feedback while buzzed, this is not the place for you. There is a constant current of religious intolerance, which is ironic considering the high percentage of Mormons who currently work there. But, again, respect for others isn't a quality Clearlink values. The bottom line is that this company exists to get people to sign up for cable television and internet. When you google something like "get DSL," the websites that appear are made by Clearlink. Now they're branching into moving companies and alarm systems and maintaining websites that claim to give unbiased reviews (spoiler alert: they're biased). It's a total money grab. And there's zero job satisfaction possible--you exist to make giant companies even wealthier. Oh, and if you're too good at your job, watch out: your time is limited. My coworkers who were fired for giving constructive feedback about how to improve processes moved on to other companies where they're infinitely happier and valued. But if you like being a cog in a giant, money-grabbing, soul-sucking machine, by all means apply for a position. Clearlink is trying to stay relevant, but it's on a downward spiral. This is a garbage company filled with sad bullies.

2.0
Sep 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Had easily one of the most talented, engaged, and diverse workforces I have been a part of. These people cared about one another and supported each other in doing their best work.

Cons

Management completely destroyed the company culture. No one was willing to take responsibility, nor give any autonomy, so work was often an endless feedback loop and design by committee. They burned people out. They destroyed morale through overpromising and backtracking. I would be angry with them if it weren't so sad. Employees work hard to build a company culture, and management completely decimated it. And all that was BEFORE the CEO went on Zoom and embarrassed himself in front of the world. I would be surprised if Clearlink were still around in 2024.

avatar
Clearlink Response
2y
Thank you so much for all you did during your time at Clearlink. We wish you the best!
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Glassdoor has 972 Clearlink reviews submitted anonymously by Clearlink employees. Read employee reviews and ratings on Glassdoor to decide if Clearlink is right for you.