Clearlink reviews

3.0

40% would recommend to a friend

(945 total reviews)

Mark Larkin

62% approve of CEO

34% positive business outlook

Clearlink has an employee rating of 3.0 out of 5 stars, based on 945 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Clearlink employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

Reviews by job title

945 reviews
2.0
Apr 15, 2023
Recommend
CEO approval
Business Outlook

Pros

My team is great and many of the directors, managers and individual contributors are some of the coolest folks out there.

Cons

The company has slowly been going downhill ever since being acquired by Clarke Capital in early 2022. Despite repeated reassurances that the company was staying a remote-first workforce, in early April 2023 CEO James Clarke dropped a bombshell announcement on the entire company, ordering all employees within 50 miles of the new office building to return to in-office work 4 days a week, with a mere 2 week notice to prepare. He also announced the end of one of the greatest perks Clearlink had to offer (working half days on Fridays). This announcement was coupled with numerous layoffs, despite previous indications no more layoffs were coming. Everything about this decision - how it was decided, how it was communicated, how it has been implemented - has been a disaster. After a week-long wait, employees attended a virtual town hall where the expectation was to receive more information and answers to our many valid questions about this life-altering decision. Instead of receiving answers to our questions, we were instead subjected to a bizarre, disrespectful 45-minute tirade from the CEO. Employees were left in shock as he collectively berated us for not working hard enough, bragged about his work ethic and charitable donations that no one else can match, and took potshots at the previous CEO's career beginnings, among many other appalling remarks. Even worse, he refused to answer any of our completely legitimate questions, calling them "nonsense" and "litter". Needless to say, employee productivity and morale has tanked in the past few weeks, multiple people have already quit, and dozens more are actively looking to get out. While it's possible Clearlink recovers and eventually thrives again, it is a dumpster fire right now and I can't recommend working here.

avatar
Clearlink Response
3y
Thank you for taking the time to write a review - we’re glad that you enjoy working with your team members. We remain committed to the specific needs of our dedicated teams across the organization and will continue to listen as we build our plans to deliver future success together.
1.0
Apr 15, 2023

Sad to see this company going down the drain

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

For some people, a pro would be the beautiful, amenity-filled office space if you are a person who likes to work in an open environment office

Cons

I am sorry to say that I have to share a bleak and sorrowful review of a company that was once admirable, Clearlink. It is hard to believe that the organization I once adored is now a dismal, lifeless shell of its former self. The company's values, Create Community, Learn & Grow, Embrace Opportunity, Act Like an Owner, and Respect Every Person, have been thrown away, and their significance has vanished. During the pandemic, Clearlink went "remote-first" and hired a quarter of their workforce out-of-state. But in a twisted turn of events, their new CEO has now mandated that employees within 50 miles of the office come in from 8:30-4:30, Monday through Thursday, with just one WFH Friday. He claims that remote workers are "lazy" while ignoring the fact that their survey shows that ~85% of employees want to work remotely. This decision shows that the CEO does not care about the employees' opinions or work-life balance. Clearlink used to offer extensive learning opportunities, but they let go of the learning and development team leadership in the layoffs, indicating that those opportunities will soon be a thing of the past. The CEO's decision to monitor every employee's work and the toxic culture of gossip and rumors that run through high-level leadership are a recipe for disaster. What's worse, the company's DEI program, once a source of pride, is now on life support. The CEO talks about inclusivity as if it's an inconvenience, and he feels picked on because people aren't inclusive of him and his religion, even though he's a white, cisgender, millionaire member of the LDS church in Utah. Listening to him speak during a town hall felt like attending an LDS conference. The whole thing was preachy and uncomfortable. In summary, Clearlink's current leadership has transformed a once-vibrant company into a grim and oppressive place. The CEO's lack of trust, work-life balance, and care for people is turning Clearlink into a strange culty dictatorship. If you want to maintain your sanity and dignity, I suggest staying far away from this company.

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Clearlink Response
3y
Thank you for sharing - we value all of our current and former employee’s feedback. Please feel free to reach out to hr@clearlink.com or leadership to continue the conversation.
1.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

This was the best job I ever had….until James Clarke and Clarke Capital took over. Since then, things have been so dire that I’ve been trying desperately to leave. I finally succeeded and I couldn’t be more relieved; it’s been so long since I had a job where the CEO didn’t yell at the entire company that their valid concerns were “complete nonsense,” that mothers shouldn’t work, and that everyone here is childish and entitled.

Cons

-The CEO will scream at you about how lazy you are while refusing to acknowledge that the company has shrunk by 400 people since he took over and few roles have been backfilled, resulting in more uncompensated work for everyone -You will be told that work is the most important thing in your life and an employee who sold their dog so they had more time to work will be lauded as an exemplary employee -Healthcare will be switched to a new company that most major Utah businesses have investments with, causing employee insurance costs to skyrocket -A millionaire on a power trip will insist he is the most important person in your life

avatar
Clearlink Response
3y
Thank you for taking the time to share your feedback. Everyone in the Clearlink leadership team is committed to employees’ well-being. We encourage you to reach out to hr@clearlink.com or leadership to share further feedback.
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Glassdoor has 973 Clearlink reviews submitted anonymously by Clearlink employees. Read employee reviews and ratings on Glassdoor to decide if Clearlink is right for you.