ClickSoftware reviews

Francisco Partners (FP) -- the Private Equity firm that owns us. They are destroying what's left. Domain knowledge has been walking out the door either voluntarily or through layoff since they took over two year ago. The cloud product doesn't work -- and although Click wants to be SaaS/cloud company, they always fall back to on-premise, old products because it makes more money -- very short sighted considering the cloud is where the valuation of the company will come from. Sales is a disaster -- no knowledge about how to sell into enterprise accounts or grow the business; and they are now competing head to head with Salesforce.com and Oracle -- good luck with a product that hasn't been selling and can't be implemented with success; just ask the customers -- they are not happy. Also, no more lead generation -- marketing has been marginalized. Professional services has been decimated -- hardly anyone left to implement a solution that takes months to roll out. And PS was where all the product and domain knowledge existed. The UK office is a shell of what it was -- graveyard, really. In Israel, product management is highly inexperienced -- there is no real product vision -- they are stuck in the 1990s. R&D has strong leadership but it's been hell trying to move the development team to agile let alone have the cloud product up and running to meet SLAs. Very reluctant to change. And operations? The systems are so convoluted and process heavy it's amazing Click can even pay its bills or order pencils.

Since Francisco Partner acquired Click 2-3 years ago, there have been 3 huge waves of layoffs. Many good people left and/or were kicked. The new hires don't have any idea of the business. This is why the management was kicked (SEO, SVP sales and others). The product is not good enough to compete in today market, especially when Click partnered with Salesforce and SAP so sales guys are not allowed to compete in these opportunities. These why so many people at sales were kicked or left, it's impossible to reach the goals! The product itself, not long time ago it became a cloud product. It's still not on the level you would expect from a true cloud company. Meanwhile, competition from Oracle is getting tougher as their product actually make the steps to advance. And WTF are those reviews from the India office?? I'm sure they are getting paid for these! Nobody in Click is happy in the USA, Israel and what remained of the UK offices. Think twice before going to work here or do any business with this company. It's going downhill. And FAST.