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Clinical Support Options

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Clinical Support Options reviews

3.6

80% would recommend to a friend

(75 total reviews)
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Karin Jeffers

88% approve of CEO

85% positive business outlook

Clinical Support Options has an employee rating of 3.6 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Clinical Support Options employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

75 reviews
1.0
Oct 21, 2019

Lack of Respect from Upper Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

caring coworkers, some caring lower-middle management.

Cons

-lack of respect from upper management -threats and intimidation from upper management -lying, fraud, taking advantage of clients an employees They will tell you that the issues at CSO are common to every community mental health organization, but I have now been working for another organization for almost four years and what I have experienced here is nothing compared to what I experienced at CSO. There is a difference between a company that faces barriers but tries to work through them (my current agency) and a company that decides not to take reasonable steps to make the place a good agency to work for (CSO). Doing this would not always require money -- sometimes it is just the way people are spoken to. But there is no effort in working on this on the part of CSO upper management

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Clinical Support Options Response
5y
Clinical & Support Options takes seriously any accusation of fraud or mismanagement, as alleged by this anonymous reviewer. CSO is a trauma-informed non-profit founded 65 years ago that maintains a regular four-year certification from the Council on Accreditation (COA). This rigorous accreditation would not be afforded any agency guilty of the unfounded accusations cited by the anonymous individual above. COA accreditation is a sought-after benchmark among human service organizations. It demonstrates implementation of best practice standards in all aspects of programming, service, management, and administration. Organizations pursue accreditation to demonstrate the implementation of best practice standards in the field of human services. COA evaluated 811 different standards, covering all aspects of CSO’s programs, services, management, and administration. Based on their findings, COA’s qualified, volunteer-based Accreditation Commission voted that CSO had successfully met the criteria for accreditation, exceeding the standards for “Fundamental Practices.” In short, this well-respected third-party agency found no occurrence of what is alleged in this anonymous review. As COA states itself in the findings of its months-long, detailed review of CSO, “The organization successfully implements its ethical practices as reflected in policy and reviewed by staff.”
5.0
Oct 7, 2019

Great place to work

Recommend
CEO approval
Business Outlook

Pros

good benefits good work environment Good work

Cons

the salary leaves much to be desired,

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Clinical Support Options Response
5y
CSO values employee input and satisfaction and is happy to hear this employee of three years’ service has had a good experience on the team. Regarding salary, CSO salaries are on par with other nonprofit community behavioral health agencies, as measured by annual trade association salary scales. Furthermore, CSO invests heavily in generous benefits, staff training and morale activities, flexible schedules and more.
1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Independent work, flexible schedule to an extent

Cons

Management out of touch, unlivable low pay, requirement to drive for many hours a day, highly unsafe work environments, no training, no support

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Clinical Support Options Response
5y
One hundred percent of the clientele served by nonprofit community behavioral health agency Clinical and Support Options fall at or below the poverty line. CSO is truly working “the front lines” of those in need within Western and Central Massachusetts. Our staff make a direct difference in the lives of those they serve. CSO values employee satisfaction and is proud of its track record for internal promotion and professional development opportunities. CSO does invest heavily in generous benefits, staff morale, training and education, and more. Over 60% of the large CSO management team is the direct result of internal promotion, and we dedicate more than 500 hours per year to free internal quality trainings. Morever, CSO works closely with longstanding advocacy groups, like the Association for Behavioral Healthcare (ABH), to effect change in the area of public policy, financing, preferred clinical models, and quality assurance issues. These efforts work toward a reduction in disparate compensation among physical and behavioral health care providers.
Viewing 58 - 60 of 75 Reviews

Glassdoor has 88 Clinical Support Options reviews submitted anonymously by Clinical Support Options employees. Read employee reviews and ratings on Glassdoor to decide if Clinical Support Options is right for you.