I am still in love with support
Pros
A really really great team in the support organization, it is always easy to find help if you stuck with something. The Budapest office atmosphere is one of the best, with great cheerful people, and a really cooperative mindset. We have to built what we have with all the support from the worldwide organization, and we still building our culture, and define our place in the big machine. Our main aim is to help our customers achieve success, and with this everyone is aligned. We are still in the purple cloud phase of the relationship with Cloudera, with all the struggles to define the boundaries and our identity. Everyday is a challenge on the field sometimes trying to find solutions to problems we have never seen before, sometimes just delivering the usual solution while the development tries to catch up and find solutions to make our and our customers job easier when facing a certain issue.
Cons
We are growing rapidly, and this creates tension with the everyday struggles. We are starting to reach a size where it is inevitable to have conflicts, and start to play the politics game and form cliques and silos even in the local level. And the company already has this kind of separations on the global level, however there are a lot of effort to lower this phenomenon, it is inevitable at a certain scale as not everyone can communicate to everyone. Local level: - the benefit package for Hungarian employees is not clear, and it is not clear if this is it, or there will be developments - we are in the phase of waiting to the final office to be ready, but the current offices are as well cosy, we expect to have it solved in a great way shortly Global level: -there are tension between different functions, as there are different sometimes contradictory measures between different functions. This needs to be addressed but it is challenging as hell. - mid management sometimes seems to really slow to react and get to a solutions, as the different parts of the worldwide teams require different solutions due to labour law or cultural or interpersonal differences on approach - the career path is not clear for COEs - already work in progress