Is Co-op a good company to work for as a CSA - Customer Service Associate?

CSA - Customer Service Associate professionals working at Co-op have rated their employer with 3.7 out of 5 stars in 55 Glassdoor reviews. This is an average score with the overall rating of Co-op employees being 3.7 out of 5 stars. Search open CSA - Customer Service Associate Jobs at Co-op now and start preparing for your job interview by browsing frequently asked CSA - Customer Service Associate interview questions at Co-op .

Does Co-op pay CSA - Customer Service Associate employees well?

CSA - Customer Service Associate professionals rate their compensation and benefits at Co-op with 4.9 out of 5 stars based on 55 anonymously submitted employee reviews. This is 33.3% better than the company average rating for salary and benefits. Find out more about CSA - Customer Service Associate salaries at Co-op.

What are the top reviewed jobs at Co-op?

Team Leader (707) , Customer Team Member (CTM) (673) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (183) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Team Member (82) , Warehouse Operative (81) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 581 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 280 reviews)); "Great team members and colleagues" ((in 263 reviews)); "Great people and place to work" ((in 255 reviews)); "Good benefits and that’s about it" ((in 174 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 379 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 287 reviews)); "Some managers are awful and make you hate your job" ((in 193 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 95 reviews)); "Breaks were short and infrequent" ((in 52 reviews))

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Co-op

Co-op CSA - Customer Service Associate reviews

3.7

49% would recommend to a friend

(55 total reviews)

Kate Allum

Not enough data to show CEO approval

2% positive business outlook

Ratings by category

4.9

Diversity & inclusion

4.9

Compensation and benefits

4.2

Culture & values

4.2

Senior management

3.8

Work/Life balance

3.0

Career opportunities

Customer Service Associate (CSA) employees have rated Co-op with 3.7 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service Associate (CSA) professionals have a good working experience there. Co-op is rated in line with the average (within 1 standard deviation) by Customer Service Associate (CSA) professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

55 reviews

3.0

Jul 5, 2026

Low pay

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice managers who help with days off

Cons

Long hours and finishing past 10

3.0

Jun 10, 2026

Flexible hours but poor management issues

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Hours to suit was local

Cons

Poor management and hours very late

Co-op Response

Thank you for your review and feedback. We're pleased to see that you had hours to suit your availability and that the store was local to you. We're sorry to hear that your experience with the management team was not to the standard you'd expect. If you feel that we should know more detail about this you can use the former colleague contact form at colleagues.coop.co.uk/contacts

5.0

Apr 23, 2026

Good company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

- flexible shifts - easy onboarding / training

Cons

- exerting / physically demanding - times of stillness

Co-op Response

2mo

Thank you for your review and feedback. We're pleased to see that you're able to work flexibly in your role and that you're happy with the training that you've received.

Viewing 1 - 3 of 55 Reviews

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Co-op CSA - Customer Service Associate reviews

Ratings by category

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Low pay

Flexible hours but poor management issues

Good company

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