Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (664) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 598 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 289 reviews)); "The people were great and kept you sane" ((in 258 reviews)); "Colleagues are great and work hard" ((in 255 reviews)); "Good Benefits for pensions and flexibility" ((in 166 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 374 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 282 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 188 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 96 reviews)); "Breaks were short and infrequent" ((in 53 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews

1.0

Feb 19, 2025

Disgusting place

Shop assistant

Recommend

CEO approval

Business Outlook

Pros

honestly can’t think of a single thing?

Cons

You are pushed to sell co-op loyalty cards to customers and if you don’t reach targets you will be pulled into the office about it. I would also be given a late shift one night and then an early shift the next morning. That meant I wouldn’t get home until after 11pm and would be expected to arrive at the store for 5am the next morning. I was given a 12 hour contract but was easily doing 30+ hours a week. The final straw for me was when my brother passed away and I was told to come back to work after 3 days off from grieving his sudden death “or else I wouldn’t be allowed time off to go to his funeral”. Left shortly afterwards

Co-op Response

1y

This isn't a typical experience of working with us and we're deeply sorry that this has happened to you. Our compassionate leave policy covers many areas of grief and loss and as a guide, we’ll generally give up to 10 days paid leave – but some situations may need more, or less. We'd like to learn more about your experience so we can look into this for you. Please visit https://colleagues.coop.co.uk/contacts and complete the former colleague contact form.

1.0

Feb 18, 2025

Review

Funeral arranger

Recommend

CEO approval

Business Outlook

Pros

Nothing positive to say about this

Cons

Bad management from all levels

Co-op Response

1y

Thank you for your review and feedback. If you are experiencing or have witnessed bullying of any kind then we strongly urge you to speak to your manager, or if you feel that you can't speak to them about your concerns, approach another manager in the business. We have a free confidential colleague helpline that you can contact for advice, which is managed by Health Assured. They can be contacted on 0800 640 9088 or BHD@healthassured.co.uk.

1.0

Feb 17, 2025

Poor

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It’s an easy job overall

Cons

Considering the pay the quality of work is poor

Co-op Response

1y

Thank you for your feedback. We're happy to see that you found the work in store not too difficult. We're not sure when you last worked for us, but over the last two years our annual salary increases for frontline workers exceeds 20%.

Viewing 328 - 330 of 6,271 Reviews

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