Does Co-op pay their employees well?

According to anonymously submitted Glassdoor reviews, Co-op employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Co-op. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Co-op?

66% of Co-op employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Co-op 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Co-op?

Team Leader (706) , Customer Team Member (CTM) (664) , Customer Team Member (567) , Customer Assistant (272) , Store Manager (189) , Sales Assistant (182) , Customer Service (168) , Customer Service Assistant (116) , Customer Service Representative (97) , Shop Assistant (84) , Warehouse Operative (81) , Team Member (80) , Sales Associate (79) , Retail Assistant (77) , CTM (69)

What are the pros of working at Co-op according to real employee reviews?

"the pay was good (above the national living wage) and the hours were alright." ((in 593 reviews)); "The staff was friendly and I got learnt and adapt to the store quite quickly." ((in 291 reviews)); "Great colleagues and discount of products" ((in 263 reviews)); "Great people and place to work" ((in 258 reviews)); "good benefits and school prgrams" ((in 163 reviews))

What are the cons of working at Co-op according to real employee reviews?

"poor management and excess of responsibilties" ((in 368 reviews)); "Long hours but that's fine if you are willing to progress and apply yourself." ((in 288 reviews)); "If you have a bad manager you’ll have a hard time getting anyone above them to listen." ((in 194 reviews)); "no training or progression unless you are in with a certain crown or you have a manager that is" ((in 99 reviews)); "Breaks were short and infrequent" ((in 54 reviews))

What are employees saying about Co-op layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Co-op layoffs and their outlook for job security at Co-op in 2026.

What are the top reviewed Co-op locations?

New York , Austin , Fort Worth , Des Moines , Phillipsburg , Aurora , Bronx , Pigeon , Detroit , Erlanger , Charlotte , Kernersville , Irving , Italy , Plano , Putney , Carthage , Nova , Los Alamitos , Napa , Redwood City , San Jose , Manchester , Grimes , Jacksonville , Essex , Taunton , Walhalla , China , Sussex

Co-op reviews

3.7

66% would recommend to a friend

(6,271 total reviews)

Kate Allum

58% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.3

Senior management

3.2

Career opportunities

Co-op has an employee rating of 3.7 out of 5 stars, based on 6,271 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Co-op employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 14, 2024

Terrible Management and Understaffed Store

Customer team member

Recommend

CEO approval

Business Outlook

Pros

The only positive was gaining some retail experience and interacting with customers. It taught me to work under pressure

Cons

The management was consistently poor, with the store always being understaffed, making it impossible to manage a large store with just two employees. The expectations were highly unrealistic, as I was often running around trying to complete tasks, yet still received constant negative feedback from the manager and team leader to work faster. The workload was overwhelming, and the environment became extremely exhausting, both physically and mentally. It felt like no matter how much effort I put in, it was never enough. Overall, the experience was highly demotivating

Co-op Response

1y

Thank you for your review and feedback. We're sorry that you feel this way and we hope that you reported your concerns when you were employed with us. If you feel that there are concerns you would like us to look into please tell us more information by using the former colleague contact form at https://colleagues.coop.co.uk/contacts.

1.0

Oct 14, 2024

Empty slogans

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Over the time you can develop great relations with customers.

Cons

The company doesn't care about employees. They are Mind ambassadors but I developed depression and anxiety working there. The company cuts on hours and there is not enough of people on shifts. You have to work in 2 people on shift, one which is at the back. Very dangerous. Higher management is awful. Problems are being swept under the carpet. Verbal abuse. Mobbing. You name it it's there.

Co-op Response

1y

Thank you for your feedback. We're sorry that you feel this way. We understand the importance of mental health and as such we have policies in place that are there to support your physical and mental well-being. We have a dedicated 24 hour Employee Assistance Programme where you can find practical and emotional support. We also have a zero tolerance approach to any form of bullying or harassment. We do hope that you reported any of your concerns at the time. If you didn't share your concerns at the time and would like us to know more about your circumstances please provide more information using our former colleague contact form at https://colleagues.coop.co.uk/contacts

4.0

Oct 9, 2024

Boring, tedious work

Customer team member (ctm)

Recommend

CEO approval

Business Outlook

Pros

Interact with lovely customers, and great team

Cons

Co-Op is always short-staffed, 2 team members running all operations

Co-op Response

1y

Thank you for your review and feedback.

Viewing 349 - 351 of 6,271 Reviews

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Terrible Management and Understaffed Store

Empty slogans

Boring, tedious work

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